Verifying your BoyleSports account means showing who you are and where you live before the account can be used for deposits and play. You will need the documents listed in the table above, and it helps to have clear digital copies of both ready before you start.
The steps above follow the process in order, from logging in to uploading your documents and waiting for confirmation before you request a withdrawal. This page explains what sits behind those steps, what usually causes delays, and what to do when something does not go to plan. If you have not registered yet, read the how to sign up guide first.
What the check involves
Verification is required on BoyleSports accounts, so you will need to complete it. Every UK-licensed operator must verify age and identity before a customer can deposit or play, which is why the check comes before anything else on the account.
The documents fall into two groups: proof of identity and proof of address. The accepted documents are Passport or driving licence and Recent bank statement or utility bill (proof of address). Your identity document shows who you are, and your address document shows where you live, so keep both within reach before you start.
The name and address on your documents should match the details on your account. The same applies to any payment method you plan to use. If the names differ, it is easier to fix this before you upload than to explain the difference afterwards.
Clarity matters as much as the document itself. Scans or photos should show the whole page, with all four corners visible and every line of text readable. Avoid glare, shadows and blur. An address document such as a bank statement or utility bill should be recent and should show your name and address clearly. Cropped, blurred or out-of-date copies are more likely to need a second upload, and each extra round takes more time.
Verification is not instant, and the steps above make sure it does not get in the way of your next move. Wait for confirmation before you request a withdrawal. If you plan to pay in or take money out, read the withdrawal rules so you know what to expect before you send a request.
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Common problems and what to do
You cannot log in. Check that you are on BoyleSports's own website or app, and that you are using the account details you registered with. If you still cannot get in, contact support through 24/7 live chat; email care@boylesports.com; phone rather than trying repeated attempts, and have your account name ready.
Your document was rejected. Start by checking the copy against the points in the section above: the whole document visible, the text readable, the image not blurred, and an address document that is recent. Correct the problem and upload again. If you are unsure what went wrong, ask support, because a second upload that repeats the same fault will not help.
Your deposit does not go through. Check that the method you chose is available to you, and that the details you entered match your account. The deposit options page lists the methods and what each needs. If the payment still fails, contact support instead of trying the same payment several times.
Your withdrawal is taking longer than you expected. Make sure your verification has been confirmed, because the steps above say to wait for confirmation before requesting a withdrawal. If your verification is confirmed and the withdrawal is still pending, contact support and quote the time you made the request.
You need help with the process itself. Support is available through 24/7 live chat; email care@boylesports.com; phone. Each channel can answer questions about documents, verification status and payments. Keep copies of what you have sent, so you can refer to them if the conversation moves on.
Keeping your account safe during verification
Enter your password only on BoyleSports's own website or app. Do not share your login details, and be cautious of anyone who contacts you claiming to be from BoyleSports and asks for your documents or passwords. Use only the support channels listed on this page.
Keep your documents somewhere safe and up to date. When a document expires or your address changes, upload the new copy before you need it, so your account stays in order.
Set your budget before you deposit, and use the deposit limits that BoyleSports offers if you want to control how much you put in. Our safer gambling page explains the tools available and where to get help if play stops feeling in your control.
Clear documents, matching details and a quick check before each upload will help you avoid a second round of checks when you need your account to be in order.